Frequently Asked Questions
General Questions
If your item has not yet shipped, you can still contact us to change your address. However, once your package has shipped, you can redirect it on the tracking page. If you are unable to resolve this issue on your own, please feel free to contact us.
After payment is made, we will send the item within two business days, shipping usually takes 10 to 15 business days, but may take longer depending on your location.
Yes, once your order is shipped, we will send you tracking information via email so you can monitor its progress.
Yes, we offer wholesale/bulk ordering options. These are available in bundle quantities of 10 pcs, 50 pcs, 100 pcs, 500 pcs, 1000 and more. You can leave your contact information in Contact Us or contact us via WhatsApp.
Payment Questions
We accept four major credit cards (MasterCard, Visa, American Express, and Discover) as well as PayPal and Apple Pay.
PayPal is the easiest way to pay online. Once you have added items to your shopping cart and are ready to complete your transaction, you can click the “PayPal” button. You will be redirected to the PayPal website. Be sure to fill in the correct details to process your payment quickly and easily.
To ensure the security of the payment process, our website uses a credit card processor as a reliable and secure Internet payment gateway and encrypts all data using AES-256.
Yes. When you place an order through our online store (or by any other means), we handle the information you provide with the utmost care. The server hosting our store encrypts the transmission of all credit card and personal customer information using the Internet standard SSL (Secure Socket Layer) protocol.
Other Questions
Any information you share with us is private and confidential. We will never share, rent or sell your personal information without your consent, unless required by law.
Contact Us
Business Contact (Wholesale)
Email: sales@mystvapes.com
WhatsApp: +86 18269665681
Customer Service (after sales):
Email: support@mystvapes.com
WhatsApp: +86 18775595190
Service Hours: 9:30am-12:00pm, 1:30pm-6:00pm, Mon-Fri GMT+8
For returns, please refer to our Return Policy.
Our customer service hours are: 9:30am-12:00pm, 1:30pm-6:00pm, Mon-Fri GMT+8
We will respond to your inquiry as soon as possible.
For missing or incorrectly shipped items, please contact us at support@mystvapes.com联系我们. Please provide us with your transaction reference number (order number) and provide us with proof (image file size should be less than 1MB). We will be more than happy to reship the correct item to you free of charge and we will not ask you to return the incorrectly shipped item! You can keep it as a gift from us.
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